Current Vacancies

Customer Service Agents – Newtownabbey

Posted 3 weeks ago

Job Role:

Customer Service agents x3 available for our client based in Mallusk. These are permanent roles, with a salary of £20,000 per annum. The hours of work are between the hours of 8am – 6pm – Monday – Friday, with a requirement to work one Saturday in three, from 8am – 1pm. It is a 40 hour week.

 

Duties:

  • Act as the primary contact point for customers; managing and responding to service enquiries/complaints, providing appropriate solutions and alternatives; following up to ensure resolution, to create engaged customers and help to facilitate continual growth.
  • Manage inbound calls and emails and liaise with internal departments to action service requests.
  • To assist in the development and delivery of service communications with customers, including outbound customer contact.
  • Manage and update customer orders on Company software packages; populating contracts, inputting purchase orders, updating service details and any other relevant service information.
  • Work closely with the Business Development Department to develop sales opportunities and report on service issues.

 

Essential Criteria:

  • IT Literate – Be proficient in all Microsoft Office packages.
  • Experience of working in a fast paced office environment.
  • Clear and confident communicator.
  • Ability to work under pressure.

 

 

What We Will Offer You:

  • A salary of £20,000 per annum.
  • 28 days paid holidays per annum.
  • Inclusion into our company pension scheme.
  • Free parking available on site.

More Information

The Next Steps, How To Contact The Team That Ticks All The Boxes:

 

 

First Choice is an equal opportunities employer

Customer Service Agents – Newtownabbey

Job Application
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