Current Vacancies

Permanent Customer Service Advisor

Posted 4 days ago

First Choice are currently seeking a permanent Customer Service Advisor for our client based in Ballymena

More Information

Primary Responsibilities:

? Pro-actively engage in all aspects of customer services – track & trace, generate delivery labels, customer quotations, etc

? Liaise with customers ensuring that customer requests and queries are met and dealt with efficiently and effectively

? Liaise with suppliers and service providers to ensure customer expectations are met or exceeded ? Liaise with sales team to ensure that customer relations are maintained to the highest standard and that business opportunities are developed

? To maintain all relevant records on the company’s costing system, ensuring profit margins are maintained and accurately reported and ensuring that customers are invoiced in a timely and accurate manner

? Provision of quotations for the shipment of goods Supporting Responsibilities:

Essential Criteria:

• Experience of using the internet to track and trace shipments

• Numeracy skills to include experience of costing and invoicing customer files

• Effective communication skills

• Experience of arranging delivery of shipments

• Experience in the use of Microsoft Office, internet and e-mail

• Be able to demonstrate good time management skills

• Ability to work unsupervised and also be a team player

• Ability to prioritise tasks and work to tight deadlines

Additional Information:

• Annual salary 16,500

• Hours of Work: 10.30am to 6.30pm Monday to Friday (one hour lunch) or as operationally required

Permanent Customer Service Advisor

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